(*a trading name of SUPER DESTINATIONS LTD)
NOTICES, TERMS AND CONDITIONS
Thank you for visiting our website and for considering Triptomakkah as your booking agent for your travel needs. TriptoMakkah is the trading name of Super Destinations Ltd and the following detailed booking conditions govern all bookings with Super Destinations Ltd (indicated “we”, “us” or “our” throughout these Terms and Conditions) and whose trading office is at 344-348 High Road, Ilford, Essex. IG1 1QP.
Super Destinations Ltd is registered with ATOL such as that when you buy an air holiday package/or flights from Super Destinations, your travel arrangements will be protected under our ATOL License, number 10713. In the unlikely event of our insolvency, the CAA will ensure your safe return from abroad and arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
When booking with us, you must provide us with all information required such as the full names of all the passengers as it is mentioned in their passports as well as their dates of birth. You must also ensure that the credit or debit card you are using is your own. We will accept the use of third party credit or debit cards where you have the express permission of the card holder and can provide additional information as requested. The person who makes the booking must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
A contract will assumed to be in place once you have completed the booking, read and understood the terms and conditions of the booking as provided herein, made the appropriate payment to us and we have issued our confirmation invoice.
At the time of booking you must pay a non-refundable deposit as advised to you at the time and pay any balance of the payment due no later than 12 weeks before departure. If you book inside 12 weeks of departure full payment is required at time of booking. If you do not make the payments at the required time, your booking will be cancelled and your deposit will be non-refundable.
2. Your travel documents
We aim to send out your documents 14 days prior to departure by e-mail if not sooner. In most cases travel documents are electronic and e-mailed to you. We cannot be held responsible for documents lost in the post. Special, Recorded or Registered post can be arranged at an additional charge. We would also like to draw your attention to the purchases by credit or debit cards where payment does not take place in person. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit card holder and not the address of the passenger (unless they are one and the same).
3. Alterations by you
If after booking you wish to change your travel arrangements; we will do our best to meet your new requirements. You will need to confirm your instructions in writing and pay an amendment fee per booking. Also you must pay any costs we incur in making the amendment, including any charges that may be levied by suppliers (e.g. airlines, hotels). Please note that some travel arrangements (e.g. where the number of members in a party are reduced) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
4. Transferring your booking if you are prevented from travelling (packages only).
If you are prevented from travelling, we will make all efforts to enable a transfer of your booking to another person subject to both the original client(s) and the transferee(s) paying all costs incurred by us in doing so. However the arrangements must remain exactly the same. We will use our best endeavours to facilitate the transfer and in cases where a transfer is made an additional administration charge per person must be paid. Such charge will be advised by your Travel Consultant.
5. Cancellation by you.
You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply depending on when you cancel from the date of departure:
Period before departure within which notice of cancellation is received by us Cancellation charge
More than 60 days Deposit only
Between 30 and 60 days 60% of total holiday cost or full cost of deposit whichever is the higher
Between 30 and 14 days 90% of total holiday cost
Less than 14 days 100% of total holiday cost
6. Alterations by us.
We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we and/or suppliers may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If there is a major change to your pilgrim, we will inform you as soon as reasonably possible if there is time before your departure.
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather condition.
Other travel arrangements.
We are obliged and will endeavour to notify all changes before departure if it is possible to do so. No compensation is payable by us in such cases. We will endeavour to find you a suitable alternative if appropriate.
7. Cancellation by us
We and/or suppliers reserve the right to cancel your pilgrimage in certain circumstances. For example, if the minimum number of pilgrims is not reached, we may have to cancel it. However we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you have the choice of purchasing another arrangement from us, if available, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to us (except insurance premium). Triptomakkah is not liable for any compensation.
8. Pricing policy
The price of your travel arrangements can vary due to changes in transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports) or to reflect fluctuations in exchange rates. In the case of any small variation an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges) will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. If this means that you have to pay an increase of more than 10% of the invoice price you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges). If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice.
9. Applications for products and services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this website are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
10. Visa and Flights
Visas are issued by the Saudi Consultate and TriptoMakkah accepts no liability if a visa is refused. Any charges incurred are the responsibility of the pilgrim.
Triptomakkah will not be liable for any schedule changes or delays by the airline. Accordingly, departure and return dates may change in accordance with the airline schedule and are subject to airline confirmation.
It is incumbent upon the pilgrim to behave reasonably and in accordance with standards expected during a piligrimage. If in our reasonable opinion or in the reasonable opinion of any person of authority (ie airline pilot or staff, hotel manager, tour group leader), your behaviour is causing offence or affecting the enjoyment of the other piligrims, is dangerous or results in damage to property, we reserve the right to terminate your pilgrimage. In this instance, the pilgrim will not be entitled to any refund or compensation. Where the pilgrims behaviour results in additional costs being incurred, Triptomakkah will seek to recover in full such costs.
12. Our liability
In consideration of the fact that we act only as a booking agent, we have no liability whatsoever for any aspect of the arrangements and, in particular, no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence.
13. Health requirements
You may require certain vaccinations and provide certification of having taken such vaccinations. We will advise you of such requirements in advance but also recommend that the pilgrim checks the health requirements with the Hajj Ministry.
The Hajj ministry provides health services free to pilgrims. However, should you be taking any medication or are undergoing any medical treatment you should first consult with your doctor to ensure that you are given clearance to perform the pilgrim. You must also inform us of any such treatment and what medication you are taking.
Triptomakkah is not liable for a pilgrim falling ill or becoming sick due to the physical demands of the pilgrimage.
In case of death, the deceased is buried according to the regulations in Saudi Arabia and repatriation of the body is not permissible.
14. Suppliers’ conditions
Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers’ standard terms and conditions will apply. The suppliers’ standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing.
15. Your financial protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
16. Travel insurance
We highly recommend that you take out travel insurance for your whole journey.
17. Data Protection and Privacy
The copyright in the material contained in this website belongs to us, our partners or our licensed source. For the purposes of a transaction any person may copy any part of this material, subject to the following conditions:
18. Changes to terms and records of agreement
We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners’ website(s). It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the same. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.
Whilst we have taken care in the preparation of the contents of this website, the website and information, names, images, pictures, logos and icons regarding or relating to us or our partners, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we or our partners be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, or the fare is increased by the airline before the balance has been paid in full by you, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price (as dictated at the time).
We do not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partners website should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.
21. Jurisdiction and law
Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make no representation that any product or service referred to on this or our partners’ website is appropriate for use or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.
These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Links to other websites
Certain (hypertext) links may lead you to websites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.
23. Monitoring of phone calls/e-mails
24. Product terms and conditions
If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service, i.e. booking terms & conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, “product(s)” and “service(s)” shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user’s express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
The images, logos and names on this website identify us and our carefully selected partners. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.